Understanding existing user workflows through heuristic evaluation
Upon conducting an initial analysis, we realized that EPB consisted of long and complicated workflows, which led us to conduct a heuristic evaluation and create user flows to map the existing workflows. The key observations were:
1. No clear visibility of system status: The sequence of steps, phases was often unclear which confused novice users. There was also a lack of explanation
2. Easily overlooked information: Users often overlooked the options listed below the fold.
3. Limited cues about next steps: There was no clear indication of progress between each step and sub step.
4. Insufficient knowledge bases: Users were unable to identify the characteristics of a dataset.