Introduction
I worked with the Path UX team in the digital pathology space to simplify the laboratory workflow process of histologists & pathologists.
8 months flew by so quickly. Instead of working on a specific project, I was lucky enough to be allowed to work as a UX generalist, identifying and solving issues from the very beginning.
While working on the design system of a project within Vantage, I identified that there was an issue in the order management portal of Vantage, which was the first step in the laboratory process.
Problem
The Order Entry Portal hasn’t been updated in over a decade. The technology used in pathology labs has evolved since then and the types of cases managed by pathologists has also increased.
Research showed that the error rate increased by 5% while creating a case. Combine this with an average case creation time of 20 minutes, it was a big deal. The experience of the software impacted businesses like small laboratories and put unnecessary pressure on the pathologists.
As patients, we deserve to have good healthcare. So how could we expect that if our pathologists had such bad user experience with the tools they've been given to work with?
Solution overview and Impact
Reduced error rate and time on task by 30% by improving the data visualization.
Increase in user satisfaction by 60% by eliminating misleading labels and restructuring site architecture.
As the lead designer, I was responsible for:
- Conducting project discovery including user interviews to understand personas, tasks and workflows.
- Created prototypes and wireframes to communicate with project managers and engineers.
- Created mockups using existing design system and redesigned elements such as 'pills'.
- Validating prototypes through user testing.
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